After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us at [email protected]

After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us at [email protected]

If you would like to cancel your order, our customer service team will be happy to help you. Simply contact us via e-mail (put your order number in the subject line).

If you would like to contact us, please feel free to email our support team at: [email protected]

Shipping and return costs are free. We want you to happily await your new Emma Original Mattress without concern for pesky shipping costs.

The estimated delivery time can be looked up under “order”. Please take into account that your order will be send to our production team once full payment is received and your order will be delivered within the prescribed delivery time. Depending on the payment method this can take a couple of days.

Each Emma product will be sent separately. You will receive a tracking number and confirmation email for each parcel.

After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us at [email protected]

After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us at [email protected]

Customers will receive an email when the mattress is ready to leave the local warehouse. A tracking number and link tracker will be attached in the email to help the customers see live updates on their Emma Mattress' shipment process.

When a customer receives the order, an email for delivery confirmation will also be sent to them. For delivery inquiries, you may contact [email protected]

It is possible to delay your delivery, however it is not possible to choose a specific date. The date you select for the delay your order option is the date in which the order gets processed. Therefore, if you want to place an order now and receive it in the future, you can choose a later dispatch date and your order will arrive with you several working days from the date selected!

As soon as your mattress is dispatched you will be sent tracking information via SMS to let you know exactly when you will receive your Emma Original Mattress.

It’s one of payment methods that Emma Sleep offers to our customers where the payment is made on delivery.​

Follow these steps to use Cash-on-Delivery as your payment method:

1. Tap on “Cash-On-Delivery” at our checkout page

2. Proceed your order​

3. Whilst waiting for our courier to deliver your package right at your doorstep, you may relax. However, be sure to prepare the money.​

4. You should hand in the cash to our courier before you unbox the package​

5. If you decline the payment or you are not present during the delivery *within 2x in 60 days period, your package will be cancelled and returned to our warehouse​​

Emma Sleep is working together with:

1. XXX

2. XXX

For more information regarding Cash-on-Delivery, please contact our partner at [email protected]​

We hope that every customer receives their welcome pack but we understand that packing mistakes can happen. If you happen to experience this, please contact customer service via e-mail.

In the welcome booklet, you will find information on how to unbox the Emma Mattress, along with other FAQ´s and information.

The Emma Mattress is packed with convenience in mind. Just unbox, roll the mattress out, remove the plastic wrap, and you're ready for sleeping!

In order to experience optimal comfort, we recommend that the mattress is not left in the box any longer than 2 weeks.

You can sleep right away but we recommend waiting up to 2 hours for the mattress to become fully expanded.

After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us at [email protected]

Please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us at [email protected] Please note that the mattress does inflate in both width and depth. This means that the mattress can initially look like a smaller size whilst it is vacuum packed. Please remove the vacuum packing and watch the mattress inflate to the correct size before your eyes!