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Returning Your Emma

Find out more about initiating returns and details on the refund process here.


  • How do I start the return process?

    When you want to return your Emma Mattress simply e-mail our customer service team and we will arrange for a pickup at zero cost to you.

  • How does the return process work?

    After we initiate a return for you, one of the collection companies we work with will contact you via telephone within 5-7 business days to organise a suitable date for collection.


  • How do refunds work?

    As soon as the return has arrived at our warehouse after pickup, we will then issue your refund. Please bare in mind that the refund may take up to 2 weeks to process depending on the payment method you used.

  • What is the status of my refund?

    Please contact customer service to check the status of your refund via our customer support email: [email protected]

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